Client Service Delivery Analyst – PR – French Speaking LOCATION: Montreal - TRAINING PROVIDED***
Dedicated to providing our clients with the best service at all times, our Client Service Delivery Analysts are responsible for working closely with both new and existing clients to offer Service and Support on the products and services within our global public relations platform.
You will also work closely with local colleagues and stakeholders across the globe to handle multiple client related projects and requests both in client facing and back-office activities.
This role will allow you to become a subject matter expert in our innovative tools and services while also allowing you to utilise and further develop your communication skills in a corporate environment. Come and join our team of like minded, service oriented individuals and start your career with Intrado! We wil provide you with the tools you need to not only succeed in this position, but to develop and grow professionally and personally.
SHIFT BASED ROLE
We offer our customer a 24/7/365 support model, the team participates in shift rotation and on call coverage on weekends and holidays
Who are Intrado…
Intrado, formerly West, develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. We are a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 20 years, we have been leading the way in hosted and cloud-based solutions. We focus on four complementary components of the UC spectrum: Conferencing & Collaboration, Managed Voice, Network Services and Digital Media Services
Intrado Digital Communications Services, formerly a part of Nasdaq corporate solutions, provides additional Public relations solutions so clients can access the latest innovations in communications technology, including reach and engage media, investors, employees and key stakeholders, and gain actionable insight into the performance of their campaigns and communications.
What you’ll bring…
First and foremost, you will share the same values we pride ourselves on; the desire to exceed expectations, to work collaboratively, to be accountable and to proactively drive improvement.
- Written and verbal communication skills with Fluency in French & English
- Business-to-business, client facing experience with strong customer service skills
- IT literate
- Team Player with a positive attitude
- Performance driven
- Experience in support of complex products will be considered as advantage
- Educated to Degree level or relevant commercial experience
Why work for Intrado…
At Intrado, we place a lot of value in giving our clients the solutions and support they need to operate efficiently and successfully. That same desire to set our customers up for success applies to our employees as well. Our company culture is focused on inclusivity, innovation and empowerment. Our philosophy is simple: positive, successful employees will result in a positive, successful company.
We know that choosing a place to build your career isn’t just about the work you do every day. To make this vision a reality, we help our employees maximise their potential by providing them with training and career opportunities designed to challenge them and cultivate their professional potential. You can take advantage of our own In-House University to grow your skills and help you forge a successful career within our organisation.
We also acknowledge that perks are important, and great benefits are vital. By offering a comprehensive benefits package, we are committed to helping our employees and their families address their healthcare needs, maintain a healthy work/life balance, and build a financially secure future. Our benefits package is designed to protect our employees’ health, financial security, personal welfare and peace of mind.
Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process (preliminary assessments and/or telephone interview). If you are a possible fit, you will be invited to meet with a few key individuals on-site in order to help you get a full understanding of the team and the position. Our goal is for you to get to know us as we get to know you.
Apply now to join our successful team.
At Intrado we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.