Reporting directly to the Director, Account Management, we require a professional and self-driven Customer Care Specialist with outstanding communication and interpersonal skills to manage existing B2B Customers. The ideal candidate would be willing to learn and grow with our company.


  • Manage, retain and grow existing Customers (Managers and Executives at major corporations including Fortune 500 companies) by building relationships and offering unparalleled Customer Service.
  • Guide Customers in finding and implementing the best solution to their company’s requirements.
  • Process quotations, production orders, monitor Customer’s inventory levels and fulfill requests quickly and efficiently.
  • Use Social Media platforms to enhance relationships
  • Educate, inform, and update existing Customers on product benefits, industry trends, and news within our Company.
  • Keep abreast of product applications, features & benefits, market conditions and competitive landscape.
  • Plan and organize strategy to maximize return on time invested within given accounts.
  • Participate in Sales, Marketing and Customer Service meetings to share ideas, coordinate sales efforts and formulate strategies.
  • Analyze potential of existing and prospective Customers.


  • College or University diploma/degree in Business or equivalent discipline preferred but not mandatory if years of relevant experience.
  • 3+ years of experience in sales in a B2B environment.
  • Experience in managing accounts, prospecting and building strong relationships with existing and prospective customers.
  • Highly organized and detailed oriented; creative problem solver with the ability to manage multiple tasks and priorities in a fast-paced environment.
  • Exceptional communication skills; must be fluent in English, verbal and written in a corporate language and good knowledge of French (spoken and written is an asset).
  • Proven ability to deliver results and is goal oriented.
  • Collaborative team oriented mindset.
  • Strong time management, planning and executional skills
  • Demonstrate a positive attitude, confidence and is self-motivated.
  • Strong negotiation and persuasion skills.
  • Proficiency with technology –MS Office, CRM and other related software.


  •  Knowledge of Retail and Banking industries across America.


NELMAR offers excellent careers for talented individuals. Considering the rapid growth of the security packaging industry, an ever-expanding client base and a preference for internal promotion, the opportunity to climb NELMAR’s corporate ladder has never been greater.

  • Competitive Salary commensurate with experience.
  • Comprehensive individual and family benefits coverage (extended health care, dental and vision care, long-term disability benefits, travel and life insurance).
  • Voluntary retirement savings plan with employer contribution.
  • Paid personal/sick days.
  • Fully equipped fitness facility.
  • Stimulating work environment in an ultra-modern design facility.
  • Vertically integrated company.

Informations sur l'employeur

3100 des Bâtisseurs, Terrebonne, QC, J6Y 0A2
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