ABOUT BIXLER’S

We are American’s oldest jeweler, with offices and manufacturing teams in Vermont and Montreal. Our success is attributed to over 225 years of painstaking dedication to customers. The word ‘customers’ actually seems so rude and impersonal to us, since we have always felt more like a big extended family and special friends. Then again, it’s easy to get close to people when you’re helping them commemorate the special moments in their lives.

BRIEF DESCRIPTION

The customer experience representative’s role centers around communicating externally with website users and coordinating internally with other departments. Bixler’s reputation and ability to deliver on promises result in very few complaints. Customer interactions are quite pleasant.

OPPORTUNITIES

  • Work with ecommerce team to prepare for launches, marketing program campaigns
  • Work with business development team to plan, secure new product information
  • Work in a startup environment where incoming communications are largely positive
  • Work with manufacturing to learn about diamonds, gemstones, new jewelry, product lines, customizations, packaging options

RESPONSIBILITIES

  • Respond to incoming inquiries
  • Product questions
  • Collection questions
  • Order-related questions
  • Order updates
  • Refunds, cancellations, returns
  • Exchanges
  • Resizing
  • Custom changes
  • Communication with other departments
  • Marketing
  • Ecomm
  • Product team
  • Manufacturing

REQUIRED QUALIFICATIONS

  • 2+ years in customer service representative role
  • Strong telephone, email, chat and written communications
  • Excellent written and spoken skills in English
  • Organized, conscientious, ability to prioritize and use judgment



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