What is it like to be a Villa Specialist at Luxury Retreats? Do you have a deep understanding of customer needs and an instinctual ability to sell? Are you passionate about hospitality, with a passport full of stories to prove it? If the next step in your career includes being part of an outstanding, dynamic sales team focused on leveraging a leading luxury hospitality brand, then read on...

Available Working Schedules

• 11:00am - 7:30pm 
• 1:00pm - 9:30pm 
• 3:00pm - 11:30pm 
• 11:00pm - 7:30am

Please indicate your schedule preference on your application. 

Think you have what it takes? You will be successful in your role by effectively:

• Understanding that the guest comes first and that making them feel that way will be the key to our success;
• Accompanying the guest in their planning stage by uncovering all of their needs and requirements to be able to propose the perfect selection of villas for their upcoming travel;
• Ensuring a proactive follow-up with guest from the planning stage to booking of their villa;
• Building a rapport of trust with the guest by delivering on what you promised: providing the right information within the appropriate time frame;
• Representing Luxury Retreats with suppliers for all guest related matter during the booking stage.
• Meeting and exceeding monthly sales targets;
• Managing ongoing relationship with guest post-trip: following up on satisfaction survey results, ongoing communication to nurture and help plan next trip with the goal of building a lifetime LR guest;
• Managing multiple guests request simultaneously with phone and email and ensuring all conversations are responded to in a timely manner;
• Mastering all of the LR tools (CRM, website, TAM, templates) at your disposal to effectively managing guest requests in your pipeline.

Who you are and what you’ve accomplished:

• You have sales, hospitality, or service related experience;
• You have excellent communication skills: listening, written, verbal; English and French, Spanish is an asset. 
• You are self-motivated and results driven;
• You are very well organized and have the ability to prioritize and manage multiple activities at the same time;
• You strive in an environment that fast paced and always evolving making you very adaptable;
• You are customer focused: you have a friendly professional approach when dealing with guests and are committed to their satisfaction;
• You are a quick learner, open to feedback, and invest in your own continuous improvement;
• You are all about attention to detail and take pride in your work.

This is not your average day job! Under the LRI roof, you create your own success. To help make it happen, we provide:

• A dynamic & entrepreneurial atmosphere where you are given room to do your best work;
• An airy loft-like environment;
• A casual dress code; we want your ability to close, not your clothes;
• A private on-site gym with showers and towel service to keep you in shape if you want to;
• Bicycle racks and a location right across the Lachine Canal and its bike path;
• Gourmet meals at our on-site resto-café with access to our private terrace;
• A metro to office shuttle.

At LRI, we look beyond the piece of paper; we want a special kind of person! Reach out and show us what you’ve got!

Please note only retained candidates will be contacted for interviews.